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Atherton H, Brant H, Ziebland S, et al. The potential of alternatives to face-to-face consultation in general practice, and the impact on different patient groups: a mixed-methods case study. Southampton (UK): NIHR Journals Library; 2018 Jun. (Health Services and Delivery Research, No. 6.20.)

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The potential of alternatives to face-to-face consultation in general practice, and the impact on different patient groups: a mixed-methods case study.

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Appendix 2Matrix template for the conceptual review

Reception staffNursesGPs/primary care physiciansPractice managers/service managersOthers (secondary care clinicians, policy-makers, professional bodies)Patients (about them and by them)‘Disadvantaged’ patients/groups of patientsCarers (including parents)
Telephone
Positive
Negative
Positive speculation
Negative speculation
E-mail
Positive
Negative
Positive speculation
Negative speculation
Copyright © Queen’s Printer and Controller of HMSO 2018. This work was produced by Atherton et al. under the terms of a commissioning contract issued by the Secretary of State for Health and Social Care. This issue may be freely reproduced for the purposes of private research and study and extracts (or indeed, the full report) may be included in professional journals provided that suitable acknowledgement is made and the reproduction is not associated with any form of advertising. Applications for commercial reproduction should be addressed to: NIHR Journals Library, National Institute for Health Research, Evaluation, Trials and Studies Coordinating Centre, Alpha House, University of Southampton Science Park, Southampton SO16 7NS, UK.
Bookshelf ID: NBK507078
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