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Atherton H, Brant H, Ziebland S, et al. The potential of alternatives to face-to-face consultation in general practice, and the impact on different patient groups: a mixed-methods case study. Southampton (UK): NIHR Journals Library; 2018 Jun. (Health Services and Delivery Research, No. 6.20.)
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The potential of alternatives to face-to-face consultation in general practice, and the impact on different patient groups: a mixed-methods case study.
Show detailsType of consultation | Number of patients consulting | Number (%) of patients who reconsulted within 14 days by consultation type | |||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Surgery | Telephone | E-consult | Home visit | E-mail sent | No reconsultation | ||||||||
Surgery | 90,113 | 20,398 | 22.64 | 10,224 | 11.35 | 38 | 0.04 | 737 | 0.82 | 108 | 0.12 | 63,639 | 70.62 |
Telephone | 36,288 | 13,751 | 37.89 | 10,555 | 29.09 | 27 | 0.07 | 1241 | 3.42 | 36 | 0.10 | 16,688 | 45.99 |
E-consult | 190 | 58 | 30.53 | 58 | 30.53 | 14 | 7.37 | 2 | 1.05 | 0 | 0.00 | 85 | 44.74 |
Home visit | 2409 | 625 | 25.94 | 723 | 30.01 | 0 | 0.00 | 622 | 25.82 | 3 | 0.12 | 1073 | 44.54 |
E-mail sent | 197 | 52 | 26.40 | 15 | 7.61 | 0 | 0.00 | 1 | 0.51 | 28 | 14.21 | 119 | 60.41 |
Total | 129,197 | 34,884 | 27.00 | 21,575 | 16.70 | 79 | 0.06 | 2603 | 2.01 | 175 | 0.14 | 81,604 | 63.16 |
- Consultations and reconsultations with general practitioner only - The potential...Consultations and reconsultations with general practitioner only - The potential of alternatives to face-to-face consultation in general practice, and the impact on different patient groups: a mixed-methods case study
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